Helios Candle & Company Website 

                           

Welcome to Helios Candles & Co. 


Burning instructions:


Do not burn candle for more than 4 hours at a time.


To reduce soot and to ensure optimal performance, trim wick to 1/4 inch before lighting each time.


Keep candle free of any foreign materials including matches and wick trimmings. 


Only burn on level, fire and heat resistance surfaces.


Do not touch or move candle while burning.


To prevent fire and injury:


Burn candle within sight.  Keep away from drafts.  Keep out of reach of children and pets.  Never burn on or near anything that can catch fire.


Terms and Conditions:



By using and shopping at our website, you agree to the following terms:


  • Shipping:
If an order is placed for an item that is in stock, it will be shipped within 2-3 business days. Our shipping method at this time is USPS. If order is needed by a certain date, please specify in the comment section at checkout. 


  • Shipping Rates:
For the contiguous 48 states, our shipping rate is based on the state where the order is being shipped to. You can add items to the cart and select your state to see the shipping costs prior to proceeding to checkout. For our Hawaii and Alaska customers, please contact us for your shipping quote.


  • International
If you are outside the United States we are happy to ship items to you. Please contact us by email at @helioscandles.com. Please include the items you would like to order, the quantity, and your full address. We will contact you with a total for your order.


  • Errors
In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. 


  • Returns
Items may be returned within 30 days of the ship date and must be returned in the same condition they were received.  For merchandise being returned, credit will be given for the amount of the order less the  shipping cost.  Please email us and include your name, phone number, and the reason for returning the item. 


  • Refunds
Refunds will be given for returned merchandise with an approved authorization. Refunds will not be given for damaged or used merchandise.


  • Privacy
We will not share, lend, or sell any personal information about you to any third par tie


  • Warranty Disclaimer
This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Helios Candles disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


  • Limitation Of Liability
Helios Candles and its officers, directors, employees, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if Helios Candles has been advised of the possibility of such damages. certain state laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights.


  • Termination Of Terms And Conditions
These terms and conditions, or any part of them, may be terminated by Helios Candle & Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.


  • Applicable Law
This website is created, controlled and maintained by Helios Candles & Co. in the New York State. Accordingly, the laws of the State of New York shall in all events govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. Helios Candles makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of United States export laws. By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of New York and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a state or federal court located in the State of New York  and must be commenced no later than one year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website.


  • Indemnification
You agree to indemnify, defend, and hold harmless Helios Candles, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website.


  • You may contact us at:
CustomerService@Helios.com